Refund policy

At Buyer Orbit, we aim to provide our customers with a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return under the following circumstances:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is missing essential parts or accessories.

  • The product received is significantly different from its description on our website.

To be eligible for a return, customers must contact us within 7 days of receiving the product.

Products must be returned in their original condition, with original packaging, accessories, and other items received with the order, wherever applicable.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

Returns may not be accepted for:

  • Products damaged due to misuse, mishandling, or improper installation by the customer.

  • Products showing signs of use beyond reasonable inspection.

  • Items damaged after delivery due to customer negligence.

  • Products without original packaging or essential accessories, where required.

  • Products specifically marked as non-returnable on the product page.

3. How to Request a Return

To initiate a return request, please contact our customer support team with the following details:

  • Order ID or order number.

  • Product name.

  • Reason for return.

  • Clear photographs or videos showing the issue, if applicable.

Email: support@buyerorbit.co.in

Our team will review your request and provide further instructions regarding the return process.

4. Refund Policy

Once your return request is approved and the returned product is received and inspected, we will notify you about the refund approval or rejection.

Approved refunds will be processed through the applicable refund method.

Refunds will generally be initiated within 5–7 business days after approval. The time taken for the amount to reflect in your account may depend on your bank or payment service provider.

5. Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery (COD), eligible refunds will be processed through a suitable refund method after the return is approved.

Customers may be required to provide their bank account or other necessary payment details to receive the refund.

6. Replacement Policy

Depending on product availability and the nature of the issue, we may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

Replacement requests will be reviewed by our customer support team.

7. Cancellation Policy

Customers may request order cancellation before the order has been shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, customers can contact our support team for assistance.

8. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product delivered by us, the applicable return shipping arrangements will be communicated by our support team.

For other approved return requests, return shipping charges may be the customer's responsibility, subject to the applicable return conditions.

9. Refund Delays

If you have not received your approved refund within the expected timeframe, please:

  • Check with your bank or payment provider.

  • Verify the refund details.

  • Contact our customer support team for assistance.

10. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Business Name: Buyer Orbit

Website: https://buyerorbit.co.in/

Email: support@buyerorbit.co.in

We reserve the right to update or modify this policy from time to time. Any changes will be published on this page.

Thank you for shopping with Buyer Orbit!